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Terms of Service

Last updated: July 15, 2026

These Terms of Service ("Terms") govern your access to and use of PracticeDocket's websites and applications (the "Service"). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a practice or organization, you represent that you are authorized to bind it, and "you" refers to that entity.

1. The Service

PracticeDocket provides software for mental-health and wellness professionals ("Practitioners") to schedule appointments, keep client records and notes, send intake forms, message clients, run telehealth sessions, and create and collect invoices. The Service is a tool; it does not provide medical, clinical, legal, or professional advice, and it is not a healthcare provider.

2. Eligibility and accounts

• You must be at least 18 and able to form a binding contract.
• You are responsible for your account credentials and for all activity under your account. Keep your password secure and notify us of any unauthorized use.
• You agree to provide accurate information and keep it current.

3. Practitioner responsibilities

If you use the Service to deliver care or handle client information, you are solely responsible for:

• Holding all licenses and credentials required to practice, and complying with all laws and professional standards that apply to you.
• Obtaining any consents your clients must give — including for treatment, telehealth, recording, electronic communication, and the handling of their health information.
• The accuracy, quality, and lawfulness of the information you enter, and how you use the Service with your clients.
• Determining whether the Service is appropriate for your regulatory environment.

4. Protected health information (HIPAA)

To the extent you use the Service to process protected health information ("PHI") and you are a HIPAA covered entity, PracticeDocket acts as your business associate. Our handling of PHI is governed by a Business Associate Agreement ("BAA"). You must have a BAA in place with us before using the Service to store PHI, and you agree not to submit PHI outside the fields the Service provides for it.

5. Acceptable use

You agree not to:

• Use the Service unlawfully or to harm, harass, or defraud others.
• Attempt to access data that is not yours, probe or breach security, or disrupt the Service.
• Reverse-engineer, resell, or build a competing product from the Service.
• Upload malware or content that infringes others' rights.

6. Fees and payment

• Paid features are billed as described at sign-up or in your order. Payment processing is handled by Stripe, subject to Stripe's terms.
• Fees are non-refundable except where required by law or expressly stated. You are responsible for applicable taxes.
• Payments you collect from your own clients through the Service are between you and your clients; you are responsible for your own tax and financial obligations.

7. Your data and content

• You retain all rights to the information and content you put into the Service ("Your Content"). You grant us the limited rights needed to host and operate the Service for you.
• Each practice's data is kept isolated from other practices. We will not access Your Content except to operate, secure, or support the Service, or as you direct.
• You may export your data or request deletion as described in our Privacy Policy; certain records may be retained where the law requires.

8. Intellectual property

The Service, including its software, design, and trademarks, is owned by PracticeDocket and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; no other rights are granted.

9. Third-party services

The Service integrates with third parties (e.g., Stripe, Google, Amazon Web Services). Your use of those integrations may be subject to their terms, and we are not responsible for third-party services.

10. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure. You are responsible for your clinical decisions and your use of the Service.

11. Limitation of liability

To the fullest extent permitted by law, PracticeDocket will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold PracticeDocket harmless from claims, losses, and expenses arising out of your use of the Service, Your Content, your provision of care, or your violation of these Terms or applicable law.

13. Term and termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or to protect the Service. On termination you may export Your Content for a reasonable period, after which we may delete it consistent with our retention obligations.

14. Changes

We may update these Terms. Material changes will be posted here with a new date and, where appropriate, communicated to you. Continued use after changes means you accept them.

15. Governing law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and you agree to the exclusive jurisdiction of the state and federal courts located there, except where applicable law provides otherwise.

16. Contact

Questions about these Terms: hello@practicedocket.com.